Here is a list of frequently asked questions provided by
Identity Health tests are currently available to residents in 47 U.S. states.
We currently do not offer tests to residents of the following states: New York, New Jersey, and Rhode Island. This is due to each state having different medical regulations and we hope to expand in the future.
No, you should not discontinue any of your current medications or supplements. Instead make sure to include your medication and supplement history in any questionnaires that may be included in your test kit. Please note that some test kits do not have questionnaires therefore medication history is not needed for those tests. If you have questions about a specific medication, please email firstname.lastname@example.org and we’ll gladly answer any questions.
At this time, we do not currently offer testing to minors.
This is because we aren’t able to irrefutably validate the guardianship of that minor. Identity Health and our Physician Network take those matters very seriously and as a result of it not being possible for us to confidently verify that guardianship, we cannot offer our testing for anyone under the age of 18.
Once your order is complete, your package will be shipped out of our fulfillment warehouse within 1 business day and you will receive your order within 3-5 business days. Once your sample reaches the lab you will typically receive your results in 5 business days, depending on which test you ordered. If you have questions about a specific order or sample, please email us directly at email@example.com.
Each laboratory we use to help you get tested is CLIA-certified, which means they must meet or exceed high precision, accuracy, and validity standards, obtain both state and federal certifications, and submit themselves to regular inspections as well as independent third-party performance verifications.
These labs perform regular quality assurance testing and are often the same labs many physicians use to perform their testing. If you want to find out more about their validation processes, please email us at firstname.lastname@example.org.
If you have any more questions.
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